Contact B&Q
Live Chat with B&Q
Head to the 'Contact Us' page on the B&Q website to start a conversation
B&Q Contact Number
0333 0143098
Phone Lines Open
Monday - Saturday: 08:00 - 20:00
Sunday: 10:00 - 16:00
B&Q Email Address
Fill out the Contact Form
Ways to Save at B&Q
Picking up your home, garden & DIY goods is cheapest with a B&Q discount code, however, if there isn't one available, there are other ways to bag a bargain. Follow our handy tips below and start saving:
- Join the B&Q Club: To stay up-to-date with B&Q, sign up for the B&Q Club. The B&Q Club acts as a newsletter subscription and rewards programme all in one. When you sign up for the B&Q Club, you’ll receive vouchers, all the latest news, offers and benefits straight to your inbox. Even better, you’ll get £5 off your first order over £30! The B&Q Club also gives you rewards every time you shop and to receive these rewards, you’ll need to enter your B&Q Club membership number at the checkout.
- Shop During Sale Periods: B&Q has many sales and offers running throughout the year, especially during Black Friday, Boxing Day and the summer sales.
- Check Out the Clearance: There's a huge clearance sale which runs all year round, it has low prices on ‘Everything Must Go’ stock. Make sure you snap up a great deal when you see one because once something has gone, it's gone for good!
B&Q Delivery & Returns FAQs
Does B&Q offer free delivery?
B&Q offers free delivery on orders over £75. If your order is under £75, home delivery will cost £5. For larger orders, you can get free delivery when you spend over £250 or if under £250, it will cost £10. For bulk orders, delivery will cost £30.
Can I Click + Collect my B&Q order?
You can indeed collect your B&Q order in-store. Select ‘Click + Collect’ at the checkout and once you’ve placed your order, B&Q will tell you what time to collect your order from a B&Q store. You’ll need to bring your payment card, a copy of your order confirmation and proof of ID.
Can I cancel my B&Q order?
You can cancel your B&Q order up to 24-hours before the delivery is due. To cancel an order, contact B&Q customer service. If your order has been delivered, you’ll need to go through the return process.
What’s the B&Q returns policy?
If you’re unhappy with your B&Q order, you can return it for a full refund within 90 days of receiving it. Your order must be returned in its original condition and with its order confirmation, receipt and sales invoice. To start a return, you can go into a store if you bought the product in store or through ‘Click + Collect’ but if you ordered online, you’ll need to contact the B&Q customer service team.
How do I track my B&Q order?
When your order has been dispatched, B&Q will send you an email confirmation with tracking information inside. Use this to track your order.
Other B&Q FAQs
Does B&Q have Black Friday sales?
Good news, the Black Friday fun has begun at B&Q! There are exclusive online-only early Black Friday deals, bringing down the price of bedroom furniture, lighting, chairs and dining sets, storage, tools and much more.
What payment methods does B&Q have?
Shopping is easy and convenient at B&Q, including payment options. Pick up your B&Q goods with any major credit or debit card, MasterCard, Maestro, PayPal, Apple Pay and Google Pay.
Does B&Q offer an installation service?
B&Q offers installation services on kitchen, bathroom and bedroom fittings. The B&Q delivery team will deliver your order and an approved tradesperson will install it for you.
Will B&Q recycle my old products?
B&Q will recycle your old electronics, used light bulbs and batteries by popping into a store and using its recycling units. With bigger products like lawn mowers and ovens, you’ll have to organise a collection with B&Q for them to remove your appliance and recycle it for you. Note: if you’re having a B&Q order delivered, the delivery people will not collect old appliances but you’ll need to book a separate collection appointment.
Is there a B&Q store near me?
There are over 300 physical stores around the UK. Head to the ‘Store Finder’ section of the website to find your nearest B&Q.
Does B&Q sell gift cards?
B&Q does indeed have gift cards. You can buy physical, electronic, decorating and corporate gift card options and you can load up to £1000 on a single card!
Is there a B&Q app?
Yes, there is. The app makes for an easier and smoother shopping experience. Available for free on iOS and Android devices, the B&Q app makes shopping and checking out on the B&Q website easier and you can add your B&Q Club card to your Apple wallet. The app also comes with augmented reality so you can see what a product looks like in your home.
How to use B&Q voucher codes
- Scroll through our B&Q promo codes. Once you've found the offer you'd like to redeem, click the 'Get Code' button.
- A pop-out box will appear, showing the code that you can copy by clicking on the 'Copy' button.
- Now it's time to head to the B&Q website and do your shopping. Once you've added everything to your basket, head to checkout.
- Underneath your order summary, you’ll see a drop down menu that says ‘Add B&Q Club card, voucher code or discount card.” Click the drop-down, select your ‘Discount Type’ and enter the code in the box.
- Click ‘Apply’. If your discount code is valid, the page will refresh and your discount will be applied to your total.
How to update your garden with B&Q
As one of the most popular DIY and home improvement retailers in the UK, B&Q is your go-to destination for updating and improving your home. Whether you’re repainting your walls or doing a full renovation, B&Q has everything you could possibly need to redecorate your space, including products you can use to do it yourself or services where B&Q experts will help you.
At B&Q you can find low prices on garden products like hot tubs, sheds and furniture, now that we're out of the summer season, there are loads of cheap deals so it’s a great time to update your garden area with products and services with B&Q.
If your garden simply needs a spruce up, start by giving your fences or shed a new lease of life with a lick of paint and mowing your lawn. New garden furniture is a great way to brighten up your garden and right now at B&Q, you can find cheap deals on parasols, gazebos and other garden furniture like chairs, swings, tables and ornaments. If you’re someone who likes to do garden parties, a new BBQ, smoker or grill will complete your outdoor dining set-up and for an exciting attraction to your garden for guests and your family, B&Q has low prices on hot tubs from Lay-Z Spa and CleverSpa.
B&Q Planning, Installation & Fitting Services
While B&Q offers products to customers who want to update their homes and do it themselves, the retailer also offers professional services for those planning a full renovation or redesign project. If you could do with an extra pair of hands or a professional set of eyes on a new home improvement project, check out B&Q’s planning appointments, installation and in-store services.
If you’re redoing your kitchen, bathroom or bedroom, you can book a planning appointment with B&Q expert advisers. These appointments can be in-store or online, and the planning appointment will provide you with 3D designs, tailored quotes, finance options and installation services for your DIY project. If you’d still like to tackle this project on your own, B&Q also offers brochures on their kitchen, bathroom and bedroom products and has tools on its website for you to use, including room visualisers and measurement guides.
Once you’ve organised and sorted out your renovation via the planning appointment, B&Q will help you book its installation services. Your order will be delivered by the B&Q delivery team and an expert installer will assemble everything for you. A B&Q showroom colleague will also make sure everything is right with your installation and will send you all the paperwork, guarantees and certificates for the final stages of your project. For smaller projects, B&Q has in-store services like paint mixing, key cutting, Rug Doctor carpet cleaning and material cutting so you can improve the rooms in your home by yourself.
