Contact Hawes & Curtis
Hawes & Curtis Customer Service Working Hours
Monday - Friday: 09:00 - 17:30
Live Chat with Hawes & Curtis
Click the speech bubble icon in the bottom right corner of the website to begin a conversation
Call Hawes & Curtis
0207 298 2242
Email Hawes & Curtis
customerservice@hawesandcurtis.com
Ways to save at Hawes & Curtis
The best way to save money is with a Hawes & Curtis discount code, however, if there isn't one available, there are other ways to lower the cost of your formalwear:
- Shop the Sales: Hawes & Curtis runs sales throughout the year and they normally offer generous discounts like up to 60% off. Customers will find the biggest deals on men's and women’s shirts, taking them down to just £20. Make sure you check the website during key seasonal sales, like Boxing Day and Black Friday to take advantage of the sales.
- Check Out Multi-Buy Deals: Hawes & Curtis runs regular multi-buy offers where you can buy multiple shirts for a discounted price. For example, 4 formal men's shirts for £139.
- Redeem Your Student, Youth & Key Worker Discounts: Students can enjoy 15% off at Hawes & Curtis in partnership with Student Beans. Similarly, apprentices and 16-26-year-olds receive 15% off with Youth Discount. Key workers including the NHS, military, government, police, fire service, carers, teachers and supermarket staff get 15% off with the Blue Light discount.
- Share the Love: For more money off your orders, use the Refer a Friend scheme. Register for the Refer a Friend programme and give your friends or family your unique link. When they use this link or code at the checkout, both you and your friends will get 20% off their next order at Hawes & Curtis!
- Sign up for the Newsletter: Hawes & Curtis makes it really easy to stay up to date with your favourite formalwear store, all you need to do is sign up for the newsletter! When you sign up, you'll get access to the latest offers, news and product releases.
Hawes & Curtis delivery & returns FAQs
Does Hawes & Curtis offer free delivery?
Hawes & Curtis offers free standard delivery on orders over £175. If your order is under £175, you’ll have to pay £4.95 for delivery. Standard delivery takes between 3-5 days to arrive. If you want your order ASAP, you can request next-day delivery but this does cost a little extra at £6.95.
Does Hawes & Curtis have a click & collect service?
Hawes & Curtis does have a free click and collect service, giving you the chance to pick up your order when it suits you. There are multiple Hawes & Curtis stores in the UK, mainly based in London. Head to the ‘Stores’ section of the website to find your nearest location. When you collect your order make sure you bring:
- Proof of purchase
- The payment card you used for your order
- Photo ID (like a drivers license)
- A utility bill or a bank statement with your billing address when your order costs over £250
What’s the Hawes & Curtis returns policy?
If you'd like to return your Hawes & Curtis order, you can for a full refund or exchange. Return times vary depending on the product. Shirts, loungewear, sleepwear and select accessories and clothing can be returned within 3 months, suits, shoes and outerwear can be returned within 1 month and sale items can be returned within 14 days. Hats, socks, face masks, underwear and swimwear are non-returnable due to hygiene reasons. All items will need to be returned unworn, unaltered, with tags still attached and in a resale condition. To start a return, contact Hawes & Curtis customer service.
Can I exchange my Hawes & Curtis order?
Customers can only exchange an item for a different size. If the size you need isn’t available, Hawes & Curtis will give you a refund and you’ll have to place another order when the size is back in stock.
Can I cancel or change a Hawes & Curtis order?
As Hawes & Curtis place and process orders as quickly as possible, they’re unable to amend or cancel orders. If you no longer want your order, you’ll have to go through the return process.
How do I track my Hawes & Curtis order?
Once your order has been dispatched, you’ll receive an email confirmation with tracking information inside. Alternatively, you can log in to your Hawes & Curtis account to view your order status.
Other Hawes & Curtis FAQs
Does Hawes & Curtis have Black Friday sales?
Hawes & Curtis does tend to have Black Friday sales and in 2022 promoted up to 60% off suits, shirts, formal shoes and more. We reckon we'll see something similar, if not better, in the 2023 Black Friday sale.
What payment methods does Hawes & Curtis have?
You can pay for your Hawes & Curtis shirts, suits and formal shoes with any major credit and debit card, American Express, PayPal, Amazon Pay, Discover, UnionPay and JCB.
How to use Hawes & Curtis discount codes
- Browse through our latest Hawes & Curtis discount codes. Once you've found the offer you'd like to use, click the 'Get Code' button.
- A pop-out box will appear showing the code that you can copy by clicking the 'Copy' button.
- Head to the Hawes & Curtis website, do your shopping, add everything to your basket and head to checkout.
- Log in to your Hawes & Curtis account or select ‘Guest Checkout’. Once at the payment page, underneath your shopping bag you’ll see a box that says ‘Promo Code’. Enter your discount code here and click ‘Apply’.
- If valid, the page will refresh and the discount will be automatically applied to your total.
How to measure your shirt size with Hawes & Curtis
The Hawes & Curtis name and brand became well known during the 1920s-1930s, thanks to the famous and royal customers who shopped there. The Duke of Windsor, Lord Mountbatten, Frank Sinatra, Fred Astaire, Cary Grant, Clark Gable and Bing Crosby have all been known to wear Hawes & Curtis clothing, specifically the backless waistcoat which the brand became famous for in the 30s.
Now that we’re in the 21st century, Hawes & Curtis is synonymous with the classic sophistication of formalwear from the 1920s-30s. To give the brand clothing a more modern edge, Hawes & Curtis has had many partnerships with well-known sports teams, and its most recent collaboration is with Lord’s Cricket Club. Hawes & Curtis have collaborated with Marylebone Cricket Club a.k.a Lord’s to create a limited edition clothing line exclusively for members and visitors of Lord’s. The collection is crafted from Italian fabrics and is a balance of formalwear and smart casual clothing for both men and women. It features tailored chinos, linen shirts, sleek blazers and a mix of neutral colours and floral patterns.
Hawes & Curtis is also the official tailor for the Northampton Saints, West Ham United F.C. and the Wales National Football Team. On the Hawes & Curtis website, you can shop limited edition accessories from each of these teams, featuring the club's crest and signature colours. Accessories you can find include cufflinks, ties, pocket squares, tie bars, lapel pins and more, including shirts, suits and shoes in the team’s colours.
