Contact Homebase
Homebase Phone Number
0333 003 7084
Monday - Sunday: 09:00 - 18:00
Homebase Email
Email through the Homebase Contact Form
Ways to Save at Homebase
Getting your home and garden goods is cheapest with a Homebase discount code, but when there isn't one, you can still save at the retailer. Check our tips to find out how:
- Join the Mailing List: Sign up for the Homebase newsletter to save 10% on your first order. When you subscribe, you’ll also get inspiration, how-to guides and the latest deals and exclusive offers sent straight to your inbox.
- Shop the Sale: Homebase runs multiple sales throughout the year, specifically big seasonal sales. When you click ‘Sale’ on the top left of the website, you’ll be able to see all the sales deals available, including the garden & outdoor sale, lighting sale, furniture sale, kitchen sale and more. Keep your eyes peeled for seasonal events like Black Friday, Boxing Day and summer sales, as you'll find bigger discounts on Homebase's range.
- Shop the Clearance: The Homebase clearance section has the lowest prices on the website, just head to the ‘Everything Must Go’ page. As the name suggests, the items are discontinued, so snap up any tempting bargain you find!
- Use Your Student Discount: Homebase offers a 5% student discount when you spend £50 or more in partnership with Student Beans. To use this discount, you need to verify your student status for free and then get shopping!
Homebase Delivery & Returns FAQs
What delivery options does Homebase have?
Homebase offers standard delivery, next or named-day delivery. Delivery on smaller items starts at £6, larger items start at £12.50 and bulkier items start at £30.
Does Homebase have a click & collect service?
Yes, Homebase offers a free click & collect option which is called 'delivery to store'. In general, your order will be ready for collection within 1 hour, so you won't have long to wait. Once your order is ready to be collected, you'll receive an email.
If you aren't sure where your nearest store is, check the 'Store Locator' page.
What’s the Homebase returns policy?
If you'd like to return your Homebase order, you can return it for a refund within 30 days of receipt. It must be returned unused and in good condition, in its original packaging and with the receipt or order confirmation. You can return your order at a Homebase store, by collection or by sending it back. Head to the Homebase website or in store to start a return. A full refund will be issued once Homebase has received your item.
Can I change or cancel my Homebase order?
Once your order has been placed with Homebase, you won’t be able to change it so you’ll have to go through the return process. If you want to cancel an order, you can do so by refusing delivery or going through the return process.
Homebase Installation FAQs
Can I pay in instalments at Homebase?
Homebase lets customers pay in instalments with Zip. Zip allows customers to buy now and pay later interest free with 4 easy instalments. Select Zip at the checkout to pay this way.
Will Homebase install my order?
Homebase offers multiple installation options available. You’ll need to contact your local store or speak to a consultant to organise bathroom, worktop, kitchen and garden shed installations. For fitted wardrobes, Homebase offers a full installation on Space Pro sliding wardrobes at a cost of £499 per wardrobe.
Other Homebase FAQs
How can I pay for my Homebase order?
You can pay for your Homebase DIY, gardening tools, home upgrades and more with any major credit or debit card, American Express, PayPal or Apple Pay.
How to use Homebase discount codes
- Scroll through our list of Homebase discount codes. Once you've found the offer you'd like to redeem, click the 'Get Code' button.
- A pop-up box will appear, revealing the code, click the 'Copy' button to copy it.
- Head to the Homebase website, do your shopping, add everything to your basket and head to checkout.
- Underneath the basket total, you’ll see a box that says ‘Got a discount code? Enter it here:’. Enter the discount code and click ‘Add’.
- If valid, the page will refresh and the discount will be added to your total.
