Contact River Island
River Island Customer Service Number
0344 576 6444
Customer Service Opening Hours
08:00 - 19:00
River Island Email Address
To email the River Island team, fill out a Contact Form on the website
Ways to Save at River Island
A River Island discount code is the best way to lower the cost of your new apparel, but if there isn't one available, there are other ways to save on your purchases:
- Newsletter Sign-ups: Save a lovely 15% on your first order just by signing up for the River Island newsletter. You'll also get access to exclusive newsletter deals so it's well worth it.
- Shop Seasonal Sales: River Island runs many sales throughout the year, particularly during big sales seasons like Black Friday, Boxing Day and January sales. On the website and in stores, there are often product and collection-specific deals available, like 20% off all beauty and 40% off seasonal offers. River Island also offers extra codes which can be used to take more money off sales items at the checkout.
- Student Discount: If you’re a student, you can get a 10% student discount on River Island goodies. Simply register for or sign up to UNiDAYS or Student Beans and verify your student status to generate your unique code.
- NHS Discount: For Blue Light card holders (NHS, Emergency Services and members of the Armed Forces), you can get 15% off at River Island as a massive thank you for all that you do.
- Follow the River Island Socials: River Island is very active on social media and you can find exclusive deals and competitions on the Facebook, Twitter, Instagram, YouTube and Pinterest channels.
River Island Delivery & Returns FAQS
Does River Island offer free delivery?
River Island offers free standard delivery on orders over £50. If your order is under £50, delivery will cost £4. Other delivery options are available, including next and nominated day delivery (£6), time slot delivery (£7) or you can collect from River Island (£1 fee or free on orders over £20) or a local shop (£4 or free on orders over £50).
What’s the River Island returns policy?
If your new River Island order doesn't fit or you've changed your mind about it, you can return it for a full refund within 28 days of delivery or store purchase. You must return your order in a clean unworn condition, with the tags still attached and with the original receipt or dispatch confirmation email. To start a return, visit the returns page on the River Island website or you can head into a River Island store.
How do I track my River Island order?
Once your order has been dispatched, you will receive an email with tracking links inside. Use this to track your order or you can sign in to your River Island account to see your full order history and tracking information.
Can I cancel my River Island order?
To cancel your order, sign in to your River Island account, and go to ‘My Orders’. Select the order you wish to cancel and click ‘Cancel Order’. You’ll receive a message from River Island to confirm if your cancellation was successful. If ‘Cancel Order’ doesn’t pop up under your order, this is because your order has already been dispatched and you’ll have to go through the return process.
Other River Island FAQs
What payment options does River Island have?
You can pay for your River Island clothing, footwear and accessories with any major credit and debit cards, American Express, PayPal, Klarna, and One4all.
Is there a River Island store near me?
There are over 250 River Island stores around the UK. Go to ‘Find a Store’ on the website to find your nearest store. Alternatively, you can shop online.
Does River Island have Black Friday sales?
We're definitely expecting to see some Black Friday deals from River Island, there's already a dedicated Black Friday countdown page on the website! So make sure you check back here on Friday 25 November to find out what offers River Island are promoting.
How to use River Island discount codes
- Find the River Island discount code that you want to use and click the 'Get Code' button.
- A pop-out box will then reveal the code, click the 'Copy' button.
- Head to the River Island website, do your shopping, add everything to your basket and head to checkout.
- Underneath your order summary, you’ll see a drop down that says ‘Have a Promotional Code?’ Click this, enter your code in the box and click ‘Apply’.
- If your discount code is valid, the page will refresh and the discount will be added to your total.
