PS5 issues: from PlayStation 5 crashes to bugs – here's how to fix all known problems

The PlayStation 5 launch has its teething problems, and here's how to fix all of the PS5 issues we know about so far

PS5 Sony PlayStation 5
(Image credit: Future)

The PS5 and Xbox Series X are here at last, but both consoles are running into launch issues. If your PS5 is misbehaving, we've found the fixes for all of the known PS5 issues so far.

We've heard reports bugs, crashes, and other malfunctions that have had users mystified, and while some of the Xbox Series X problems could be solved by just not blowing vape smoke into your console, the list of PS5 problems aren't that simple to address.

That doesn't mean they can't be fixed though! Sony has already released the first stability update, which should help smooth things over, and for everything else, we've found the solutions below from all over the internet.  

Download queue bug

This PS5 download queue bug is preventing some users from modifying downloads or even starting games altogether. As IGN (opens in new tab) initially discovered, sometimes games with download errors disappear from the download queue whilst the PlayStation Store insists the user does not own the title they’re trying to install, preventing access to the game. 

How to fix it

Bad news: the only known fix is a full factory reset, wiping your system data. It’s certainly an inconvenience, but cloud save support thankfully negates worrying about lost progress. 

In terms of what causes the bug, that's still an unknown. One Reddit (opens in new tab) user claims they've run into the error when installing a game with insufficient storage space. However, IGN reported a whole host of potential triggers from Godfall, Demon’s Souls, and even the Disney+ app that caused the bug without a full SSD. 

Rest Mode crashes

PS4 users will be well aware of the Rest Mode functionality that quickly resumes suspended software while consuming significantly less power. The PS5 equivalent however appears to be causing frustrating hard crashes and database rebuilds. On ResetEra (opens in new tab), users claim that Spider-Man Remastered and PS4 games running off an external hard drive are common culprits for crashes, if left running in rest mode. 

Meanwhile, members of the games press have taken to Twitter reporting that crashes can also occur in Godfall (opens in new tab) and Demon’s Souls (opens in new tab) whilst the database rebuild issue, in very rare cases, has permanently bricked (opens in new tab)systems. 

How to fix it

The best fix for this one is either to quit software before switching to rest mode or turn off the feature entirely. Insomniac community director James Stevenson also stated (opens in new tab) that a fix is coming soon in the case of Spider-Man. 

 PS5 playing PS4 versions of cross-gen games 

When you pick up your shiny new PS5, you ideally want to be playing the best PS5 games, right? You don't want to discover you're playing old PS4 versions of games, but Reddit (opens in new tab) users have noticed that this is exactly what has been happening in some cases. 

Cross-gen titles including Call of Duty: Black Ops Cold War with different PS4 and PS5 versions both being installed on the console. The PS5 will then default to the older PS4 game when pressing the Play button, rather than the PS5 version. 

How to fix it

As Activision Support clarified (opens in new tab), this can be quickly fixed by clicking the three dots next to Play and selecting the PS5 file. This can also be combined with the download queue bug if attempting to install the correct version, in which case a factory reset is still the only known fix.

Coil whine

If your console is emitting a strange sound, don't panic! What was assumed to be coil whine was actually discovered to be a sticky label inside inside the fan case that had come loose. So before you pack up your PS5 to return it, we recommend trying this fix first.   

Disc games uninstalling

After installing games from discs, users are reporting that they seem to be uninstalling themselves. If the disc is ejected immediately after being installed, it's likely that this is going to occur.

While we expect this to be addressed in a future patch, a Reddit user has found a workaround (opens in new tab) that involves disconnecting the console from the internet, inserting the disc for installation, booting up the game in offline mode, and creating a save file.

When you reconnect it to the internet, your problems should be resolved.    

Ultimately, both consoles are having their share of launch niggles, but hopefully Microsoft and Sony will be quick to roll out patches to address hardware stability. 

The PS5 launches in remaining regions tomorrow, but if you don't manage to nab one, don't panic! Sony's Jim Ryan says more PS5s will be on the way both before and after Christmas; things aren't looking so good for the new Xbox, with Phil Spencer warning of shortages that could last until 2021.

We're expecting some retailers to hold back stock for their Black Friday deals – although don't expect any discounted hardware just yet. Having any stock at all is the main draw for stores right now, so be sure to visit the likes of Amazon, Walmart, Best Buy in the coming weeks.