Contact H.Samuel
Live Chat with H.Samuel
It's the quickest and easiest way to contact
Live Chat Opening Hours
Monday - Friday: 09:00 - 21:00
Weekends: 10:00 - 18:00
H.Samuel WhatsApp Number
0800 458 1065
WhatsApp Opening Hours
Monday - Friday: 09:00 - 17:00
Weekends & Bank Holidays: Closed
Ways to Save at H.Samuel
If there isn't an H.Samuel discount code available, there are other ways to save on your order. Find out how by reading our handy tips below:
- Sign up for the Newsletter: Save 10% on your next order just by signing up for the H.Samuel newsletter. Not only will you get a discount, but signing up is also a great way to find out about the latest offers, news and product releases.
- Student Discount: H.Samuel offers a student discount in partnership with Student Beans. When students sign up and verify their student status, they get 15% off their orders - nice and easy.
- Shop the Sales: H.Samuel runs sales throughout the year, especially during the big sales seasons like Black Friday, Christmas, Boxing Day and ‘Summer Savings’. These sales offer huge savings including up to half price on select styles or percentage discounts on specific brands. There’s also a clearance section where you can find the lowest possible prices on watches and jewellery.
- Win Vouchers: On the H.Samuel website, customers can leave feedback about their shopping experience for a chance to win £100 worth of H.Samuel vouchers. They can do so by filling out a survey via the feedback pop-up that will appear on their screen.
- Price Match Promise: H.Samuel has a price match promise, where if you find something at H.Samuel that’s advertised for a cheaper price elsewhere, H.Samuel will match the price. The jewellery or watch must be completely identical, in stock and you must provide proof of price difference.
H.Samuel Delivery & Returns FAQs
Does H.Samuel offer free delivery?
H.Samuel offers free standard delivery on orders over £40. If your order is under that amount, there will be a charge of £1.99. With standard delivery, your order should arrive within 7 days. H.Samuel deliveries arrive between Monday-Saturday.
You can also get free express delivery when your order is over £500. When your order is under, there's a charge of £4.95. To qualify for your order to arrive the next day, you need to order between Monday-Friday before 18:00. With express shipping, your order will need to be signed for when it arrives.
Does H.Samuel have a click & collect option?
Yes, there is a click & collect service, and it's free for all orders! When you choose click & collect, you'll receive an email letting you know when it's ready for collection. When you go and collect your goodies, make sure you bring your ID, the card that you used to pay for your purchase and the order number. You must go and collect your own items as H.Samuel doesn't allow others to collect your order - this is for security purposes.
Click & collect times vary, with some stores having a same-day click & collect service. As mentioned above, you'll be emailed when you can go and collect. Once your items have arrived at your chosen store, you have 35 days to go and collect them.
What’s the H.Samuel returns policy?
If you’re unhappy with your order, you can return it for a full refund within 30 days of receipt. You can return your order to a H.Samuel store or via post. The items will need to be returned in its original condition and packaging and with proof of purchase. If you’re returning your order by post, you’ll need to complete a return form which you can find through the Royal Mail website.
How do I track my H.Samuel order?
Once your order has been dispatched, you will receive an email confirmation with tracking information inside. Alternatively, you can log into your H.Samuel account to see your full order history and details, or you can click ‘Track My Order’ on the website and enter your order number and contact details to locate your items.
Other H.Samuel FAQs
What payment methods does H.Samuel have?
You can pay for your H.Samuel watches, earrings, rings, necklaces and more with any major credit and debit card, American Express, PayPal, Solo, Clearpay and One4all.
Does H.Samuel offer any repair services?
H.Samuel has watch cleaning, repairs and adjustments services. These are all available in-store but you’ll need to book an appointment beforehand. You can book these online, just head to the 'Repairs & Services' page to begin the process.
How to use H.Samuel discount codes
- Browse through our H.Samuel discount codes. Once you've found the offer you'd like to use, click the 'Get Code' button.
- A pop-out box will appear, showing the code that you can copy by clicking the 'Copy' button.
- Head to the H.Samuel website, do your shopping, add everything to your basket and head to checkout.
- Underneath your subtotal, you’ll see a dropdown that says ‘Add a promo code’. Click this, enter your code in the box and click ‘Apply’.
- If valid, the page will refresh and the discount will be applied to your total.
The H.Samuel Gemstone Guide
As one of the most popular UK jewellery and watch retailers, H.Samuel is your go-to destination for people looking for a new addition to their jewellery collection or for a gift for a loved one. The H.Samuel stores and website have a wide range of jewellery to choose from, including necklaces, bracelets, earrings, rings, cufflinks and watches for both men and women. Arguably the most popular type of jewellery you can find on the market today is gemstone jewellery, and if you’re new to the world of gemstones, fear not as H.Samuel has you covered with its Gemstone Guide.
The H.Samuel Gemstone Guide does exactly what it says on the tin: it takes you through all the different gemstones it has available and explains their origins, meanings and the type of jewellery they offer that feature these gemstones. For example, if you’re a fan of blue gemstones, select ‘Gemstone Picks - Brilliant Blues’. Here, you’re shown everything there is to know about popular blue gemstones, like aquamarine, lapis lazuli, sapphire, topaz and turquoise. Other selections you can find are ‘Radiant Reds’ which feature ruby, garnet and fire opal gemstones and ‘Gorgeous Greens’ which include emerald, peridot, green tourmaline, alexandrite, jade, labradorite and amazonite.
H.Samuel also has a Diamond Guide that can help you find the perfect diamond for any occasion. It takes you through the origins and creation of diamonds, how to determine the value of a diamond and their favourite diamond jewellery, including engagement and wedding rings. No matter your gemstone preference, there’s something for everyone at H.Samuel.
What in-store & virtual services does H.Samuel offer?
With over 170 years of experience in the jewellery industry, H.Samuel knows what they’re talking about when it comes to quality and luxurious jewellery and watches, and can help you find the best pieces for your needs, style and budget. Whether you’re shopping online or headed into one of the 300 physical locations H.Samuel has in the UK and Ireland, book an appointment to find the next addition to your jewellery box.
If you’d prefer to talk to a person face-to-face, head into your local H.Samuel store. If you simply pop in for a visit, an H.Samuel expert will be happy to help you find what you want but if you have a specific piece in mind, it’s best to book an in-store appointment. Whatever you want to talk about in this appointment is up to you, but you can find specific bookings available at H.Samuel, including expert advice and shopping assistance for engagement rings, wedding rings, ring resizing, watch repairs and other jewellery consultations. Shoppers can also book an ear piercing consultation where you can book an appointment to get your ears pierced.
If you like to shop from the comfort of your own home, you can talk to an expert over the phone or via live chat. If you’ve found a ring that you want to try on but don’t want to leave the house, use the H.Samuel Virtual Try-On service. This service is available on your phone and all you have to do is choose the ring you like, take a picture of your hand and H.Samuel will make the ring appear on your finger so you can see what it looks like.
