Apple to introduce subscription model for AppleCare and new in-store repairs

Apple will reportedly be changing its paid AppleCare service to a subscription-based model. The company will also be changing the way repairs for iPhones will be handled

According to AppleInsider, Apple will reconfigure its paid AppleCare service to either a subscription model, or inroduce a new tier, which will be attached to a customer rather than a specific product.

The announcement was made to tech staff at a town hall session led by Apple Vice Preisdent Tara Bunch, who said the changes will soon be rolled out across the U.S., and then worldwide.

An Apple employee spoke with AppleInsider who said as well as the changes to AppleCare, repairs instore will be dealth with differently.

Currently, when almost anything is wrong with an iPhone, iPod, or iPad, the device is exchanged but now instore repairs are taking place.

Apple Stores will extend their repair capabilities from the current speaker, receivers, home buttons, vibrator motor, and battery replacement. By June, Apple hope to be able to replace displays, and by July cameras, sleep/wake buttons, and logic boards.

This is good news for those out of warranty, as hardware issues can be fixed on a per device basis rather than the "swap out" fee.

Again, these changes will be rolled out across the U.S. before internationally online.

Apple's new AppleCare subscription service could offer customers the opportunity for in-store training, much like the One to One training available to new Mac buyers. Possible 24/7 support could also be available but is yet unconfirmed.

Source & Image: AppleInsider

Comments

Be the first to comment…

Back to top
Close
T3 Newsletter
Sign up to recieve the T3 newsletters by entering your details below

Your Details

As you're registering with us. we'd like to think that you'd enjoy receiving the following emails; if you'd rather not receive them, please untick the boxes:

I would like to receive other emails from T3, Future Publishing Limited and it's group companies containing news, special offers and product information
I agree to the terms of use and privacy policy and confirm that I am over 16 years of age *
Close
Log in or Join

By clicking below you agree to our terms and conditions and our privacy policy

Log in to T3.com with your preferred social network

Log in with your T3.com account

CloseJoinPlease complete these additional details

Join T3.com with your preferred social network

OR

Join T3.com

Please tick this box to confirm you are 16 years old or over

Just so we know you're human

Newsletters

I would like to receive T3 email newsletters, packed full of the latest tech news, competitions and exclusive offers.

I would like to receive other emails from T3, Future Publishing Limited and its group companies containing news, special offers and product information.

I would like to receive offers from carefully selected third Parties. We will not share your data with the third party.

Close Edit your profile

Change your password

Newsletters

I would like to receive T3 email newsletters, packed full of the latest tech news, competitions and exclusive offers.

I would like to receive other emails from T3, Future Publishing Limited and its group companies containing news, special offers and product information.

I would like to receive offers from carefully selected third Parties. We will not share your data with the third party.

Social networks

You have authorised these social networks to interact with your T3.com account.

Please ensure you deactivate or revoke access to this website from within your social networks settings to ensure all permissions are removed.

Close Forgotten your password

Forgotten your password?

Please enter the email address that you used to sign up and we'll send you a new password

Close
Forgotten password
Don't have a T3 Account? Join now