Microsoft blame third party service for phantom data concerns
Microsoft has confirmed that a number of Windows Phone 7 handsets have been sending and receiving “phantom data” claiming that an unnamed “third party” service is responsible for the data use violation.
The issues which emerged earlier in the year showed that a number of Windows Phone 7 users were being charged for excessive monthly data use after their handsets automatically and seemingly unknowingly began to eat through inclusive monthly data plans.
Said to affect a small, single digit percentage of users, the Phone 7 data troubles are reported to have caused phones to send “between 30 and 50MB of data” every day, a rate that would eclipse a 1GB monthly data allowance with a third of the month remaining.
Having pegged the issue to an anonymous third party application, a Microsoft spokesperson announced: "We are in contact with the third party to assist them in making the necessary fixes.”
Stating that this root cause is believed to be responsible for the issues, the spokesperson added: "We are continuing to investigate this issue and will update with additional information and guidance as it becomes available."