Sir Howard Stringer faces PSN faults and offers users piece of mind
Sony CEO Sir Howard Stringer has spoken out over the recent hacks to the PlayStation Network and Sony Online Entertainment, two weeks after it emerged millions of user’s details had been stolen.
Publicly tackling the well publicised attacks for the first time, Sony has release a ‘letter from Howard Stringer’ in which the CEO reassures users of the global online services that it does not appear hackers are using the accessed personal information for malicious purposes.
"As a company we – and I – apologise for the inconvenience and concern caused by this attack,” announced the Sony head. He added: "To date, there is no confirmed evidence any credit card or personal information has been misused, and we continue to monitor the situation closely.”
Attempting to appease user’s understandable concerns Stringer stated: "Under the leadership of Kazuo Hirai, we have teams working around the clock and around the world to restore your access to those services as quickly, and as safely, as possible.” Further looking to calm the situation Stringer revealed Sony will offer all US users of the PSN an identity theft insurance policy set to cost the company $1 million (£610,000). Identity protection schemes for other regions and countries are to be revealed in the coming days.
With the PSN scheduled to re-launch within the next week boasting “stronger defences,” Stringer has tackled worries users had over the time it took Sony to notify consumers to the hack.
"I know some believe we should have notified our customers earlier than we did. It's a fair question. As soon as we discovered the potential scope of the intrusion, we shut down the PlayStation Network and Qriocity services and hired some of the best technical experts in the field to determine what happened.
"I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process.
"Hackers, after all, do their best to cover their tracks, and it took some time for our experts to find those tracks and begin to identify what personal information had – or had not – been taken."