Twitter can be relied upon for breaking news, live video streams, celebrity gossip and plenty of jokes along the way, but it does have a problem with curbing the online abuse that can bubble up from time to time - and it's not very pleasant to be on the end of.
Help is at hand though, because Twitter has a bunch of features designed to restore calm to your timeline and mentions. Here's what you can do to stay on top of any unwanted attention that comes your way and avoid content you don't want to see on Twitter.
If you don't want to see someone's tweets in your timeline, then you can simply say goodbye and unfollow them, but that might not be something you want to do - maybe they're a family member or work colleague who's going to notice and take offence if they've been unfollowed, for example.
Muting the accounts in question is a gentler and more diplomatic option because it hides those tweets from your timeline but the tweeter is none the wiser. To mute someone, click the drop-down menu next to one of their tweets in your timeline, or head to their profile and click the three dots on the right to find the mute option.
If you go further and both mute and unfollow someone, that person disappears from your timeline and from your replies and mentions list as well. It's a good option if someone is being annoying but not actually abusive, and again they won't receive any notification that they've been muted.
On top of being able to mute accounts, you've also got a set of notification muting options, which you can find on the web here (opens in new tab) (once you've logged into Twitter). You can mute new accounts, for example, or accounts that you don't follow, or accounts where the default Twitter avatar hasn't been changed.
On top of that, click the Quality filter box to have 'low quality' tweets automatically sifted out of your notifications feed. Twitter says this includes duplicate tweets and tweets that seem to have been sent from automated bots, but it hasn't shared too much about how this feature works (presumably to stay one step ahead of the spammers).
Follow the Muted words link on the left of the same screen and you can also mute specific words that you won't want to see, and this applies in your timeline and in your notifications - it's a handy way of avoiding spoilers on Twitter as well as abusive tweets.
Blocking and reporting accounts
If muting accounts and alerts just isn't having the desired effect, you can take things up a notch by blocking accounts. The option is on the same menu as the option to mute people - the drop-down menu next to each tweet, and behind the three dots on profile pages.
You can't follow or be followed by accounts you've blocked, and if someone you've blocked visits your Twitter profile, they will see they've been blocked (though they won't get an alert). People you've blocked can't see your tweets, or send you direct messages, or tag you in photos - it's a way of shutting someone out of your Twitter experience completely for whatever reason you like.
If someone has violated the Twitter rules (opens in new tab) or terms of service (opens in new tab) - so maybe you're receiving constant harassment or abuse on the service - you can go even further and report someone to the powers-that-be at Twitter. Click the drop-down menu next to any tweet to report it, or click the three dots on any profile page to report a specific account.
Behind the scenes
Besides all the options that you can see inside your Twitter settings, the company's engineers are busy working behind the scenes (opens in new tab) to make the site and the mobile apps more pleasant places to spend time for all users.
Some of the features recently introduced include stopping people who've been banned from Twitter in the past creating new accounts, and pulling tweets from blocked and muted accounts out of public search results. What's more, tweets that Twitter thinks are "low quality" are getting shunted to the bottom of conversations in an attempt to make everyone's timelines more readable and coherent.
Twitter is promising there are more features on the way to help tackle online abuse (opens in new tab) and deal with the spam accounts on the service, and that includes being more responsive to reported tweets and accounts to get bad actors booted of Twitter more quickly.
The private option
You do have one more option, which is to make your tweets private and protected. That means anyone who wants to follow you and see your tweets has to be specifically approved by you - you can read more about the feature here (opens in new tab).
It makes Twitter a much more private and enclosed space, though it does mean you miss out on some of its features - your followers don't have the option to retweet your tweets, for example, because they would then be visible to the wider Twitter community. Your tweets can't be quoted by other people either, so it really is for those who want full control over what happens to their tweets.
Go to your Twitter settings (opens in new tab) on the web and if you click on the Privacy and Safety link on the left you'll see a Protect my tweets box at the top. If you go from a public to a protected account, anyone already following you automatically gets approved as a follower.
- Need more advice? Here are 10 things you should never do on Twitter