Contact Goldsmiths
Live Chat with Goldsmiths
Click the 'Live Help' button on the right-hand side of the website to start a conversation
Goldsmiths Email Address
Goldsmiths Customer Service Phone Number
0800-085-8250
Monday - Friday: 10:00 - 16:00
Goldsmiths Contact Address
Aurum House,
2 Elland Road,
Braunstone,
Leicester,
LE3 1TT
Ways to save at Goldsmiths
Using a Goldsmiths discount code is the best way to get your designer jewellery for a cheaper price, however, if there isn't one available, there are other ways to get a lower cost:
- Shop the Sale: Goldsmiths runs sales throughout the year so it's nice and easy to pick up a bargain. The jewellery and watch sale is the place to go to save hundreds of pounds on men’s and women’s designer watches, engagement rings, diamonds and more. Keep your eyes peeled for seasonal sales like Black Friday, Boxing Day and January sales for bigger discounts on a wider range of stock.
- Use the Price Match Promise: Goldsmith offers a Price Match Promise, if you find some Goldsmiths jewellery cheaper elsewhere, Goldsmiths will match the price.
- Make the Most of Your Student Discount: Goldsmiths offers a 15% student discount in partnership with Student Beans.
- Redeem Your Keyworker Discount: There's a 20% key worker discount for healthcare workers, teachers, supermarket staff, transport staff, police, firefighters and care and social workers.
- Use Your Tesco Clubcard: Goldsmiths works with Tesco Clubcard, you can use your Clubcard points to purchase items at a Goldsmiths store.
- Sign up for the Newsletter: To stay up to date with the latest news and Goldsmiths offers, sign up for the newsletter. These emails are full of new releases and VIP information, so if there’s a sale, you’ll be the first to know and the first to shop.
Goldsmiths delivery & returns FAQs
Does Goldsmiths offer free delivery?
Goldsmiths offers free standard delivery on all orders, it doesn’t matter how much you spend! Standard delivery takes between 5-7 working days to arrive. It's worth noting that if your order is over £100 you're typically required to provide a signature when it's being delivered.
Can I click & collect my Goldsmiths order?
Great news, Goldsmiths does have a click & collect service, and it's free on all orders. Once your order is ready for collection, Goldsmiths will ping you an email. You'll need to provide a copy of your order acknowledgement email, photo ID and the payment card you used to make your purchase.
How do I track my Goldsmiths order?
When you order from Goldsmiths, you’ll receive an email with your tracking number once it’s been collected from their distribution centre. You can track your order using the link in the email or via the courier’s app. If you provided a mobile number when you purchased your item, you’ll be sent text updates.
Can I cancel or change my Goldsmiths order?
You can cancel or amend your Goldsmiths order but you’ll need to do this as early as possible and you’ll have to contact the customer service team.
What is the Goldsmiths return policy?
To return an item, head to the 'Returns Information' page on the Goldsmiths website. You’ll need to select what you’re returning and how much it costs, and you’ll then be asked to call customer service for your returns authorisation number and you’ll have to complete a returns form. Refunds can be requested within 14 days of dispatch and exchanged within 30 days.
Other Goldsmiths FAQs
Does Goldsmiths do discount codes?
You'll almost always find voucher codes for Goldsmiths so it's nice and easy to make a saving. Here at T3, we sometimes have exclusive codes for Goldsmiths so make sure you keep your eyes peeled for those.
What payment methods does Goldsmiths accept?
Goldsmiths has plenty of options for you to pay for your luxury jewellery and watches, including any major credit and debit card, PayPal, Apple Pay, gift cards and Finance payments.
Does Goldsmiths offer repairs?
You can get loads of services at Goldsmiths so you never need to worry about the condition of your products. Goldsmith's offer watch and jewellery servicing, cleaning, repairing, engraving and battery changes.
How to use Goldsmiths voucher codes
- Scroll through our collection of Goldsmiths discount codes. Once you've found the offer you'd like to use, press the 'Get Code' button.
- A pop-up box will appear, revealing the code. Click the 'Copy' button to copy it.
- Head to the Goldsmiths website, select all the items you want to buy and add them to your shopping basket.
- When you’re in the basket, you’ll see ‘Got a Promotional Code?’ on the right-hand side of the page under ‘Summary’.
- Type the code in and click apply. From there, the discount will be added and you’ll be able to checkout.
How to choose the perfect earrings
It's truly special to gift someone with a new pair of earrings, but if you’re not a jewellery expert, the idea of choosing the right earrings probably feels like a daunting task. Luckily, Goldsmiths is here to help. You can be certain that Goldmsiths’ jewellery is of high quality as the company has been in the business for over 230 years! The team is passionate about all things jewellery, and if you need assistance when choosing some earrings, there is a live chat option available on the website where you can speak with an expert member of the team.
There is a lot of variety to choose from when it comes to Goldsmiths’ earrings. With hoops, drops and stud earring styles available in silver, white gold, rose gold and yellow gold. A great place to start when beginning your search is by thinking about other jewellery the person you’re buying for has and finding a set of earrings that match that style. Another thing to consider is, do they like simple and classic designs or do they prefer bold statement pieces. Goldsmiths has an abundance of styles, from classic silver hoops to striking green amethyst earrings, there really is something for everyone!
Buying some new jewellery is an investment, but Goldsmiths has plenty of options whatever your budget is. For any bargain hunters out there, it’s worth checking Goldsmiths’ sales where you can often find discounts of up to 50% off. Just head to the ‘sale’ section and filter by ‘earrings’ to find some timeless, beautiful earrings at a reduced cost. Of course you can save even more when you pop one of our voucher codes in at the checkout so make sure you check back regularly for the latest offers.
Goldsmiths: Rolex official retailers
As we’ve established, Goldsmiths are experts in watch manufacturing and selling. Since 1919, Goldsmiths has been a Rolex Official Retailer and they were the first appointed stockist of Rolex watches in the UK for several years.
Rolex at Goldsmiths is extensive with festive and bestselling selections available online and in-store. Rolex watches are made from the finest raw materials and then assembled with impressive quality and attention to detail. These materials include gold, leather, steel and more and the big open watch faces are exquisitely designed to reach the highest of standards.
The Rolex men and women’s watch selections available at Goldsmiths include: Air-King, Cellini, Cosmograph Daytona, DateJust, Day-Date, Explorer, GMT-Master II, Milgaus, Oyster Perpetual, Pearl-Master Sea-Dweller, Sky-Dweller, Submariner and Yacht-Master. All of these collections are available in yellow, rose or white gold, Oystersteel and can be completed with gemstone embellishments, like diamond bezels and dials.
Men can shop all the collections mentioned above. Women can shop the DateJust, Day-Date and Pearl-Master collections, all made from noble metals and embellished with natural gemstones.
If you’re a watch expert and know exactly what you want in a watch, Goldsmiths makes it easy to shop for Rolex watches. Easily choose the diameter, collection, material, size and dial to find the Rolex watch available for your specifications. Depending on your style, aesthetic and occupation, Rolex and Goldsmiths have the perfect watch option for you. Find your watch by visiting the store and discussing it with an expert or you can start a live chat on the website to find the best watch for you.
