Sony Ericsson Satio withdrawn thanks to "buggy" software

Posted by Katherine Hannaford on Tue 24 Nov 2009

Vodafone, T-Mobile and Orange are still selling the Satio, if you want to take a gamble on it

Sony Ericsson is pinning a lot of hope on their upcoming Satio smartphone, with the 12-megapixel camera being an impressive phone on paper. Carphone Warehouse and Phones4U are decidedly less than impressed by the Satio however, withdrawing it from shop shelves due to the software being "buggy."

- Read our Sony Ericsson Satio review here

They've temporarily stopped selling the phone until Sony Ericsson offers a solution to the many customers who have complained to the two stores about the problems, which include random powering-down and slowness. Unfortunately the problem can't be fixed by issuing a firmware upgrade to the handsets, so the faulty handsets must be recalled, resulting in angry customers and a lot of paperwork for Carphone Warehouse and Phones4U.

Sony Ericsson's Senior Marketing Manager, Richard Dorman, told The Times that "Sales of the product have been very strong and we expect them to remain strong once the problem has been fixed," however there's a chance that being withdrawn from two key shops before Christmas might damage Sony Ericsson's sales, made worse by the over-enthusiastic advertising of the Satio, which shows several cheerful people bouncing about on spacehoppers taking photos of each other on the Satio.

Link: Sony Ericsson (via The Times)