RIM CEO on BlackBerry Issues: 'We’ve let you down'

Research in Motion head finally speaks out on the recent BlackBerry system failings that have seen millions of global users go days without full BlackBerry services including BlackBerry Messenger, email and browser access

Following a breakdown in BlackBerry services earlier this week, founder and co-CEO of BlackBerry’s parent company RIM, Mike Lazaridis, 50, has issued a formal video apology to the millions of BlackBerry users hit by the recent system failures that have plagued BBM and mail services over the past three days.

The video, which was posted on the company’s official YouTube channel, sees Lazaridis declare: “I apologise for the service outages this week, we’ve let many of you down.”

In an attempt to put users minds’ at ease and quell the outcry at how long it took BlackBerry to respond to the outages Lazaridis added: “Let me assure you that we’re working around the clock to fix this, you expect better from us and I expect better from us.”

Kicking off on Monday, BlackBerry users in European, Middle Eastern and African markets were left for much of the week without access to a number of their handset’s key features.

"We are now approaching normal BlackBerry service levels in Europe, the Middle East and Africa. We continue to monitor the system closely and working hard to stabilise the system. We expect to see some instability problems as the system comes back to normal levels everywhere."

Have you been affected by the outages to BlackBerry’s core system? How did you find RIM’s response and handling of the situation? Let us know via the comments box below.
 

Watch Mike Lazaridis' apology on behalf of BlackBerry (below)

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