O2 signal disruption issues continue, leaving customers in London and Kent unable to make calls and send text messages
Mobile network provider O2 has revealed that it is once again suffering issues with its network availability in parts of East London and Essex, an area that was hit with service disruptions earlier in the year.
With network problems reigniting again this morning causing O2 users to suffer issues with making calls and sending text messages, an alert on O2’s Live Status Checker web page declared: “We've got a problem that means you can't make calls, use the internet, or send/get emails the east London/Essex area.”
The signal loss issue that according to the O2 website ran between 9:53am and 10:50am affected the same area that last month faced an outage following an attack and theft by vandals on an East London exchange.
"At 10 o’clock this morning we identified a connectivity issue on our network which is affecting both 2G and 3G service in parts of East London, North London, Kent and East Sussex. Customers in these areas may be experiencing difficulty in making or receiving mobile calls, texts or using data,” declared an official release from O2.
“Our engineers are working to identify the problem and resolve it as soon as possible. We apologise to those customers affected and will be updating progress regularly."
Although today’s outage was short-lived albeit during a busy commuter period, the continued issues to the East London and Essex will be of concern to users of O2’s service.
It’s the second time in recent weeks that O2 has experienced disruptions of this magnitude. In mid-May, thieves broke into the service provider’s East London site, causing its systems to go down. And Vodafone's network experienced similar problems when its Basingstoke site was broken into in February.