Audio and Bluetooth specialist turned health monitoring wannabe Jawbone has issued a statement addressing a series of issues users have experienced with its recently released wellbeing peripheral, the Jawbone UP.
Following the device’s official release last month the movement, sleep and nutrition monitoring wristband that is the Jawbone UP has come under fire with rapidly depleting batteries and syncing issues the main causes for concern.
“While many of you continue to enjoy the UP experience, we know that some of you have experienced issues with your UP band,” Jawbone CEO Hosain Rahman said. “Given our commitment to delivering the highest quality products, this is unacceptable and you have our deepest apologies.
“With your help, we've found an issue with two specific capacitors in the power system that affects the ability to hold a charge in some of our bands. We're also fixing an issue with syncing related to the band hardware. Typically, these issues surface within the first seven to ten days of use. The glitches are purely performance related and do not pose any safety risk.”
Starting today, December 9th, Jawbone has revealed it will offer full refunds to any UP users who have faced issues with their devices, even if they intend to keep hold of your band.
“We recognize that this product has not yet lived up to everyone's expectations - including our own - so we're taking action. “You can receive a full refund for UP. This is true even if you decide to keep your UP band.”
Have you already snapped up a Jawbone UP health monitoring wristband, have you faced issues with the battery and syncing? Let us know via the comments box below.