Facing a consumer backlash, HTC has defended its decision to cancel plans to bring Android 4.0 Ice Cream Sandwich to the HTC Desires HD
Defending its decision not to bring Google’s Android 4.0 Ice Cream Sandwich operating system to the HTC Desire HD, the Taiwanese handset manufacturer has suggested the software would cause users to lose data.
Responding to a backlash of Desire HD owners, HTC has revealed that adding the Gingerbread replacing OS to the handset would see stored data to be lost, a solution that the smartphone maker has suggested would be ‘unacceptable’ to many.
"We've heard your feedback on our decision not to update the HTC Desire HD to Android 4.0. We completely understand that this is a controversial decision,” a HTC spokesperson announced via the company’s official blog.
"For more background, due to how storage on the HTC Desire HD is partitioned – and the larger size of Android 4.0 – it would require re-partitioning device storage and overwriting user data in order to install this update. While technically advanced users might find this solution acceptable, the majority of customers would not."
Explaining its reasoning for going back on its promise to bring Android 4.0 to the Desire HD, HTC has suggested any move to bring the Android revamp to device would 'negatively impacted the user experience' and other features and functionality on the phone.’
The official response added "While we are very aware of the disappointment from this decision, we believe the impact to user experience was too great. We recognize this is a change from our previous statement and for that we're truly sorry."