Apple iCloud Lawsuit: Disgruntled user files complaint

You need Javascript to play this video.

Disgruntled iCloud user files lawsuit against Apple, accusing the company of a string of "misleading practices" in the advertisement of its cloud service

Apple has been hit with a new lawsuit which claims that the company participated in "unfair, unlawful, deceptive, and misleading practices" while advertising its iCloud service.

The complaint was filed earlier this week in a US court by plaintiff Danyelle Comer and lays bare a catalogue of errors by Apple that led to a botched transition from the subscription-based MobileMe service to its iCloud successor, AppleInsider reports.

 

The complaint reads: "Throughout the migration, Apple failed to adequately ensure that features MobileMe users were paying for would be accessible, including access to their e-mail accounts for which customers pay additional fees."

"As a result, numerous MobileMe users suffered damage from the inability to access their individual accounts."

According to the suit, the Californian firm “misrepresented” its new cloud service – which enables users to store, update and access their files from a virtual storage facility – and failed to adequately prepare for the changeover, leading to a series of “devastation consequences” that resulted in some users being left out of pocket.

"Unfortunately for many users it doesn't 'just work' and has resulted in a series of headaches due to lack of syncing ability, lack of email functionality and other complications and losses and corruption of data," the complaint states.

"In fact a number of users have been forced to hire outside technical assistance at significant cost, just to migrate to the iCloud platform or get around it to obtain minimal functionality of emails and other systems."

Apple’s subscription-based MobileMe service, which is now closed to new subscribers, is a set of internet tools that offers webhosting and an online storage feature, as well as a batch of other functions.

It was announced last June that the service would be replaced by the more efficient and user-friendly iCloud. However, pre-existing MobileMe users still have access to the service until end of June.

New Apple iPad latest..

New iPad hands-on
New iPad 3 review

New iPad 3 Review: A higher-def screen and a slicker look. Does the iPad 3 mark a point at which resistance to Apple’s market-leading tablet becomes futile?

Comments

Be the first to comment…

Back to top
Close
T3 Newsletter
Sign up to recieve the T3 newsletters by entering your details below

Your Details

As you're registering with us. we'd like to think that you'd enjoy receiving the following emails; if you'd rather not receive them, please untick the boxes:

I would like to receive other emails from T3, Future Publishing Limited and it's group companies containing news, special offers and product information
I agree to the terms of use and privacy policy and confirm that I am over 16 years of age *
Close
Log in or Join

By clicking below you agree to our terms and conditions and our privacy policy

Log in to T3.com with your preferred social network

Log in with your T3.com account

CloseJoinPlease complete these additional details

Join T3.com with your preferred social network

OR

Join T3.com

Please tick this box to confirm you are 16 years old or over

Just so we know you're human

Newsletters

I would like to receive T3 email newsletters, packed full of the latest tech news, competitions and exclusive offers.

I would like to receive other emails from T3, Future Publishing Limited and its group companies containing news, special offers and product information.

I would like to receive offers from carefully selected third Parties. We will not share your data with the third party.

Close Edit your profile

Change your password

Newsletters

I would like to receive T3 email newsletters, packed full of the latest tech news, competitions and exclusive offers.

I would like to receive other emails from T3, Future Publishing Limited and its group companies containing news, special offers and product information.

I would like to receive offers from carefully selected third Parties. We will not share your data with the third party.

Social networks

You have authorised these social networks to interact with your T3.com account.

Please ensure you deactivate or revoke access to this website from within your social networks settings to ensure all permissions are removed.

Close Forgotten your password

Forgotten your password?

Please enter the email address that you used to sign up and we'll send you a new password

Close
Forgotten password
Don't have a T3 Account? Join now