When Tech Goes Bad
Google has denied claims that its Now feature built into its Google Search iOS app is responsible for reports of batteries being drained faster than usual.
On Wednesday, Lifehacker carried a story on how to stop Google's new Now feature from draining the battery of iPhone owners that had installed Google Search for iOS.
However, Google hit back yesterday saying that suggestions that the app was responsible for draining users batteries was 'incorrect'.
"Reports that Google Now drains battery life are incorrect," the firm said in a statement.
"We understand people's concern about seeing the Location Services icon stay on when they use Google Now.
"Many apps that keep the icon on actually do drain the phone's battery because they require very accurate location. (For example a navigation app has to run your GPS all the time to keep you from missing your turn.)"
It added, "We extensively tested Google Now on iOS for months and didn’t see reports of significant battery impact — we would encourage you to try it in the Google Search app for a few days and we don’t expect you to see significant impact on your battery."
However, users of the app have rejected Google's denial, accusing the company of burying its head in the sand.
"I'm not sure which is more disturbing: Google not being able to recreate this, or thinking they can just deny it and be believed," commented Steven Fisher, on the Lifehacker story. "The problem is there. No question."
Another pointed out that the drain stops as soon as the app is uninstalled. "I'll try this again once it's actually fixed, as determined by other users, not by Google," said user nospamever. "It's a little concerning that their default response is to simply deny the problem, when it's quite clearly real."
Others claimed that apps available for their jailbroken phone clearly identified Google's Now feature as being to blame for the battery drain.