Conversation search engine will ‘change the way people think’ about calls
New ARGOsearch app will allow you to record, upload and search phone conversations like you would a text document
Telephony firm Calltrunk has launched ARGOsearch, a piece of software that will allow users to record, upload and search phone calls.
The firm, which describes itself as a call recording company, claims the ‘conversation search engine’ will ‘change the way people think’ about conversations.
Users can pick out a date, time, word or phrase and search for it in the same way they would a text document.
Once calls are recorded, they can be stored online for search later.
The search will highlight exactly when specified words or phrases were used throughout a conversation, making it easy to locate, replay and copy the relevant section.
Searches across multiple calls can also be put together, using criteria such as area codes to track down certain info across a whole host of recorded conversations.
The recorded files can also be shared to cloud-based services like Evernote, Dropbox, SugarCRM or Box.
While it’s not a new thing to be able to technically record a conversation, the ease of which presumably huge numbers of calls can be stored and essentially data-mined may ring alarm bells for some – especially since the person on the other end of the call might not necessarily know they are being recorded by the software.
"If the call is placed via the website, it's down to the responsibility of the caller to tell the other person that a call is being recorded, just as when a bank's call centre let's you know that a call is recorded when you call them."