BlackBerry hit by lawsuit following service outage

BlackBerry's continued run of high profile issues has continued as a law firm in its native Canada files a lawsuit seeking compensation for users affected by the recent service outages

BlackBerry’s parent company Research in Motion has been hit by a lawsuit demanding compensation for those users of the company’s handsets hit by the service blackout issues earlier this month.

The legal filing has been issued in RIM’s native Canada with the Quebec based Consumer Law Group acting ‘on behalf of customers affected by the problems’ seeking cash compensation for the repeated service disruptions.

Whilst RIM has yet to officially respond to the potentially damaging legal filing an official statement issued by the Consumer Law Group announced the case was being actioned "on behalf of individuals who have BlackBerry smartphones and who pay for a monthly data plan but were unable to access their email, BlackBerry Messenger service ("BBM"), and/or Internet for the period of October 11 to 14, 2011.”

It added: "The class action involves RIM's failure to take action to either directly compensate BlackBerry users or to indirectly compensate BlackBerry users by arranging for wireless service providers to refunds their customers and to take full responsibility for these damages."

BlackBerry Problems

BlackBerry’s issues have continued after the repeated service outages that saw users across Europe, the Middle East and North America without web, email or BBM systems for a number of days with the Bold and Curve manufacturer facing delays to its in demand PlayBook software update.

Were you affected by the recent BlackBerry blackout issues, would you look to seek compensation from the service outages? Let us know via the comments box below.

Via:TechRadar
 

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