Amazon sorry for Christmas Eve Netflix outage

'Amazon brings down Netflix' is a headline we may be writing sometime in the future, but on Christmas Eve 2012, Amazon's cloud-computing team did it for real

Amazon has issued an apology after a mistake by a member of its Web Services team brought down the Netflix video streaming service on Christmas Eve, as families gathered to watch old classics around the Christmas tree.

Amazon, of course, is far more than just a shopping portal. It's cloud servers host an astonishing amount of the web's most popular content in 190 countries, including the likes of Pinterest and Instagram, as well as Netflix.

The company says it was 'human error' rather than a server error that brought down Netflix for many users in the United States, on one of the company's biggest streaming days of the year.

“We want to apologize,” an Amazon spokesperson said. “We know how critical our services are to our customers’ businesses, and we know this disruption came at an inopportune time for some of our customers.”

Amazon said one of its developers had inadvertently deleted part of the "ELB state data," which helps the server balance the load of request to the site, something which took several tries and many hours to overcome, meaning the outage continued long into Christmas Day.

Ironically, the Amazon Prime Instant Video service, which competes against Netflix in the US remained online.

Via: Business Week

 

Comments

Be the first to comment…

Back to top
Close
T3 Newsletter
Sign up to recieve the T3 newsletters by entering your details below

Your Details

As you're registering with us. we'd like to think that you'd enjoy receiving the following emails; if you'd rather not receive them, please untick the boxes:

I would like to receive other emails from T3, Future Publishing Limited and it's group companies containing news, special offers and product information
I agree to the terms of use and privacy policy and confirm that I am over 16 years of age *
Close
Log in or Join

By clicking below you agree to our terms and conditions and our privacy policy

Log in to T3.com with your preferred social network

Log in with your T3.com account

CloseJoinPlease complete these additional details

Join T3.com with your preferred social network

OR

Join T3.com

Please tick this box to confirm you are 16 years old or over

Just so we know you're human

Newsletters

I would like to receive T3 email newsletters, packed full of the latest tech news, competitions and exclusive offers.

I would like to receive other emails from T3, Future Publishing Limited and its group companies containing news, special offers and product information.

I would like to receive offers from carefully selected third Parties. We will not share your data with the third party.

Close Edit your profile

Change your password

Newsletters

I would like to receive T3 email newsletters, packed full of the latest tech news, competitions and exclusive offers.

I would like to receive other emails from T3, Future Publishing Limited and its group companies containing news, special offers and product information.

I would like to receive offers from carefully selected third Parties. We will not share your data with the third party.

Social networks

You have authorised these social networks to interact with your T3.com account.

Please ensure you deactivate or revoke access to this website from within your social networks settings to ensure all permissions are removed.

Close Forgotten your password

Forgotten your password?

Please enter the email address that you used to sign up and we'll send you a new password

Close
Forgotten password
Don't have a T3 Account? Join now