Amazon sorry for Christmas Eve Netflix outage

Claims developer error brought down Netflix during the festive season

'Amazon brings down Netflix' is a headline we may be writing sometime in the future, but on Christmas Eve 2012, Amazon's cloud-computing team did it for real

Amazon has issued an apology after a mistake by a member of its Web Services team brought down the Netflix video streaming service on Christmas Eve, as families gathered to watch old classics around the Christmas tree.

Amazon, of course, is far more than just a shopping portal. It's cloud servers host an astonishing amount of the web's most popular content in 190 countries, including the likes of Pinterest and Instagram, as well as Netflix.

The company says it was 'human error' rather than a server error that brought down Netflix for many users in the United States, on one of the company's biggest streaming days of the year.

“We want to apologize,” an Amazon spokesperson said. “We know how critical our services are to our customers’ businesses, and we know this disruption came at an inopportune time for some of our customers.”

Amazon said one of its developers had inadvertently deleted part of the "ELB state data," which helps the server balance the load of request to the site, something which took several tries and many hours to overcome, meaning the outage continued long into Christmas Day.

Ironically, the Amazon Prime Instant Video service, which competes against Netflix in the US remained online.

Via: Business Week